Ashford Lane LLC values ​​every customer’s shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the policy below.

  1. Return Period

We offer a 30-day return period. Customers may contact us to request a return within 30 calendar days from the date the order is marked as delivered.

Requests made beyond this period may not be accepted, unless otherwise required by applicable law.

  1. Return Conditions

To qualify for a return, items should be kept in their original condition as much as possible and meet the following criteria:

The item has not been misused or damaged;
The item remains intact;
The item, along with its packaging and accessories, is as complete as possible;
The item’s resaleability is not compromised by use, soiling, or other factors.

Certain items deemed unsuitable for return due to hygiene, safety, or other reasonable grounds may not be eligible; please refer to the product page or information confirmed by customer service.

  1. Quality Issues or Incorrect Items

If you receive an item with quality issues, damage incurred during shipping, or an item that significantly differs from your order, please contact us as soon as the issue is discovered.

For confirmed cases of quality issues, shipping damage, or incorrect shipments, Ashford Lane LLC will cover the return shipping costs and provide return arrangements or a resolution based on the specific situation.

  1. Returns for Non-Quality Reasons

If you request a return for personal reasons—such as a change of mind, an incorrect purchase, or no longer needing the item—you may be responsible for the return shipping costs.

We recommend contacting customer service to confirm return eligibility and the specific return method before shipping the item back; packages sent without prior confirmation may not be processed in a timely manner.

  1. Return Address

Please be sure to contact us to obtain confirmed return details before shipping any items back.

550 Heathers St, Hemet, CA 92543

Important Note: Please do not ship items to the address above without first obtaining confirmation from customer service. As return processing procedures may vary by order, please contact customer service to obtain the specific return address and instructions applicable to your order. 6. Refund Processing

Once we receive the returned item and complete our inspection, we will determine eligibility for a refund based on the item’s condition and the reason for the return.

For eligible orders, we typically initiate the refund within 3–5 business days after the return review is completed. Refunds will be issued via the original payment method.

The time it takes for the funds to actually appear in your account may vary depending on the processing times of banks, credit card companies, or third-party payment providers.

  1. Partial Refunds

If a returned item shows signs of use, damage, missing accessories, or other issues affecting its resale value, we may adjust the refund amount based on the item’s actual condition (within the limits of applicable law) or reject the return request if it does not meet our return criteria.

  1. Undelivered or Refused Packages

If a package is returned due to an incorrect address provided by the customer, failure to sign for the delivery, refusal of delivery, or other customer-related reasons, we will contact the customer to discuss the situation. Redelivery may incur additional shipping costs.

  1. Return Processing Time

Returned items may take some time to reach our return processing facility during transit. Once received, we will inspect and process them as quickly as possible.

Customers should retain the return tracking number and proof of shipment until the refund process is complete.

We are committed to providing you with timely and clear support regarding returns and refunds.